Complaints Procedure

We are committed to providing high quality legal advice and client care, however if you feel at any stage that you are unhappy with the level of service provided, you are able to complain; this includes complaints relating to your bill.

In the first instance, we would suggest that you contact the person responsible for your matter to discuss your concerns with them, and to give them a chance to resolve it at this stage.  However, if you would like to make a formal complaint,  please contact Wendy Fahri, our complaints handler who will follow our Complaints Procedure which can be found here. Please note, if your complaint is about Wendy Fahri, your complaint will be dealt with by another Partner of the firm.

If you are concerned with matters such as dishonesty or being treated unfairly then you may wish to contact The Solicitors Regulation Authority who are our governing body.

If you are not satisfied with our handling of the complaint then you can ask the Legal Ombudsman to consider the case. The Legal Ombudsman’s phone number is 0300 555 0333 or in writing PO Box 6806 Wolverhampton WV1 9WJ or email [email protected].  You can find out more information on the Legal Ombudsman’s website at www.legalombudsman.org.uk. Normally you would need to bring a complaint to the Legal Ombudsman within six months of receiving our final written response to your complaint.